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HomeUtimaco Software Support
The MyUtimaco technical support portal provides assisted support and comprehensive
online resources for all Utimaco products.
At MyUtimaco, you can:
- Submit a support ticket
- Download patches and updates
- Search Knowledge Base articles
Note: Some resources require login using your maintenance contract User ID.
Utimaco Product Support
Welcome to the Utimaco US support page. The documents and resources listed here
provide answers to many common scenarios for our most popular encryption products,
including installation, usage, and troubleshooting.
Product FAQ
Some of the most common questions or problems can be resolved quickly by checking
the Utimaco Products FAQ.
Online Support
For customers with a valid maintenance contract, MyUtimaco
provides articles, troubleshooting help, and answers to a wider range technical
questions only available to members. You will be required to log in with a valid
User ID and password.
Need help with a Utimaco Software order you have purchased from the Utimaco online
store? Visit the online Customer Service Site.
Phone Support
Online assistance via MyUtimaco is the fastest and
most convenient way to get support. Telephone-based support is also available for
customers in the U.S. & Canada with a valid maintenance contract. The
toll-free support hotline is 877-UTIMACO (or 877 884-6226). Please have the following
on-hand when you call:
- Maintenance contract number
- Product name/edition, product version number, and operating system
- Error messages & any other pertinent information
Sorry, telephone support is not available for customers without a valid maintenance
contract number.
Manuals & Guides
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Product |
Description |
Version |
Format |
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Safeguard Easy
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Help Manual — Comprehensive Product Help for SafeGuard Easy including
System Requirements, Prerequisites, and detailed configuration.
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v4.40
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v4.30
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v4.20
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v4.11
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v4.10
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Best Practices Guide — Detailed steps for administrators including
system preparation, installation, deployment/rollout for your organization, and
emergency scenarios.
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v4.20 and up
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Safeguard PrivateDisk
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Help Manual — Product Help for PrivateDisk including Program Settings,
Mounting and Unmouting Disks, Editing Passwords, Assigning Certificates, and OLE
Automation Interface.
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v2.0
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v1.0
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Safeguard PrivateCrypto
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Help Manual — Product Help for PrivateCrypto including Program options,
setting passwords, creating encrypted archives, decrypting files, and using the
OLE Automation Interface.
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v2.11
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Safeguard PDA
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Help Manual — Detailed Product Help for SafeGuard PDA including Installation,
Options, Usage, and Device configuration.
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Personal Ed v4.10 for Windows Mobile
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Personal Ed v3.0 for Windows Mobile
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Enterprise Ed v5.62 for Palm
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Enterprise Ed v4.0 for Symbian
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Administrator Manual — Enterprise Administrator manual for SafeGuard
PDA including Installation, Client Management, Deployment, and Remote Help.
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Enterprise Ed v4.10 for Windows Mobile
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Enterprise Ed v3.0 for Windows Mobile
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Enterprise Ed v4.0 for Symbian
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Quick Install and Evaluation Guide — Quick Start Guide for SafeGuard
PDA demo version. It describes the most important steps to set up the software and
its management environment for evaluation purposes.
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Windows Mobile - 4.10 - Enterprise Ed
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Windows Mobile - 3.0 - Enterprise Ed
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