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HomeShop UtimacoSupport & Maintenance
Your Support and Maintenance Agreement
All software purchases from the Utimaco online store include a one (1) year subscription
to our Support and Maintenance Program for your Utimaco software product(s).
Support and Maintenance Agreement
As a licensed customer of SafeGuard® security software purchased from the Utimaco
online store, your support and maintenance agreement entitles you to the following
benefits:
- Expert Technical Support — As a subscriber to our Support and Maintenance
Program, you will enjoy the benefits of unmatched tech support for your Utimaco
product(s). This includes:
- Online Support — For the fastest possible resolutions, our technical
support and knowledge base articles are available on the web at
http://americas.utimaco.com/support. With your subscription, you will have access
to exclusive, member-only services including:
- Utimaco online preferred support, allowing you to submit support tickets directly
to Utimaco support specialists.
- Member-only knowledge base; including technical articles, tips from the experts,
and troubleshooting advice.
- Unlimited access to our member-only downloads; including extras, service packs,
and software patches not released to the general public.
- Telephone Support — You can also get help with installation or configuration
of your Utimaco software product(s) from our expert phone support engineers. Our
support engineers are available to assist you with any problem or question you may
have about your product(s). Help is available via our support hotline Monday-Friday
9:00AM - 5:00PM EST by calling 1 (800) 688-1199.
Unlimited Upgrades — Utimaco is committed to providing regular releases
of our software to add features and improve performance. For this reason, Utimaco
releases new versions on a regular basis. During the period your agreement is active,
you may upgrade to the latest version of your software title.
Software Updates and Patches — As needed, Utimaco will release fixes
and patches to existing versions of our products. Unlimited priority access to all
software updates and service packs are included with your subscription.
Your Maintenance Account Information
Within 3 business days of your purchase, Utimaco will send you the account information
for your Support and Maintenance subscription. This account information will allow
you to log in to obtain member-only services described above.
Subscription Expirations and renewals
The benefits outlined above are only available to active subscribers to our Support
and Maintenance Program. When your subscription expires, you will no longer have
access to these benefits. Approximately 30 days before your Support and Maintenance
agreement is about to expire, Utimaco will notify you via email.
Save Time! Renew Online!
Using our online customer service area, you can:
- Renew your subscription online using your credit card
- Renew your subscription automatically by specifying recurring credit card payments
- Create invoices and track your subscriptions
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